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Shipping & Returns


Delivery & Availability

Delivery timings and cost will be discussed with you at the time of placing your order. Please note that products are insured up to the time they are delivered to you. We aim to depatch orders within 5 working days.

Goods shall be delivered and accepted as soon as ready unless the contract provides for delivery on a specific date. If the contract provides for delivery on a specific date, any failure by the “Company” to deliver on that date shall not entitle the “Customer” to rescind the contract on condition that the “Company” agrees to and delivers on a new delivery date not later than 21 days after the contracted delivery date.


In exceptional circumstances, products that are available ‘in stock’ may not pass our final inspection prior to dispatch. If this situation occurs then you will be immediately advised of such and a revised delivery time will be given to you.


Delivery is to the ground floor only. Drivers are unaccompanied and will need assistance with the unloading of all items. No liability can be accepted for costs caused by late deliveries or for any other reason. In exceptional circumstances, deliveries can still be made when there is no one present to accept it. If both parties agree to this then the word of the Company will be sufficient to confirm that delivery of the goods was made.


*The cost of delivery within the UK mainland is NOT included in quoted prices.


*Delivery times vary depending on the product type and seasonal variations. 


The Delivery prices shown on our website are home deliveries within mainland Britain. Large items are transported directly to your home in LWB vans; smaller items may be delivered by a parcel service.


Delivery to Scotland is now typically £95 (total not in addition)  further such as by agreement Scottish Western Isles, Northern Ireland, Eire, Isle of Man and Isle of Wight are subject to a surcharge all this is depending on the item wanted/purchased. Please contact a customer services representative who will confirm the cost of delivery to these destinations. Due to increased diesel and other delivery agencies to these areas we have had no alternative but to increase prices. These prices are liable to changes reflecting fuel increases/fluctuations.


Please check your order on arrival. In the unlikely event that anything is wrong we will try to rectify it at that time. If we need to replace any articles for any reason please allow for delivery lead times.


Our Show room is situated near Stratford upon Avon Warwickshire and is open 6 days a week during the summer. Goods can be collected but we require at least 3 working days in advance to prepare your order. To make arrangements for collection, please telephone our Distribution manager on 01608 44375.


All our furniture is delivered either made up, or some of the larger pieces, we build them on-site. Where possible we set your furniture up where it is required, show you how to operate it, answer any questions you may have and take away the packaging. (Please note that for efficiency and speed of delivery we may use a  courier service ).